Moon

We hope to build strong, longlasting relationships with our customers, and we do our very best to make sure that you receive your orders in a timely manner and in good condition.

Due to the nature of our cosmetics/bottled products, and the hygiene we must guarantee to every customer, we are unable to accept returns or exchanges.

For all of our products that are not cosmetic or bottled - If you are not satisfied with your order, or it arrives in anyway damaged, please contact us at cactusland.sma@gmail.com so that we can resolve the issue. 

We accept cancellations within 24 hours, as long as your order has not already shipped. Please reply to your order confirmation email to begin that process. We will refund 90% of your payment within 10 business days.

Thanks for shopping with us! Your request will be processed immediately after payment, and we aim to start working on your order in the following 24 hours.

PLEASE NOTE: If you are in Europe or the rest of the world, a few countries  have higher shipping costs than the quotes provided. If this is the case, we will contact you via email with the available options.

Please allow 2/10 working days (Monday to Friday) for your order to be shipped. There may be exeptions according to the amount of orders that we are processing at that time.

We will email you with the tracking information once your order has shipped. Transit time depends on the shipping company.

Shipping fees:

· Inside México: ·

$200 MXN ($12 usd) for orders that weigh 4.4lb or less. 3-7 days (after 2-8 business day processing) · $260 MXN ($15 usd) for large orders larger than 2kg to 6kg. 3-7 days (after 2-8 business day processing) · Free shipping on purchases over $2000 MXN. ·

 

· INTERNATIONAL FAST SHIP; Fed ex, 3-7 days (after 2-8 business day processing) ·

To U.S.A & Canada ·

· $40usd packages up to 2.2lb ·

 · $45usd packages 2.2lb - 6.6lb ·

 · $55usd packages 6.6lb - 11lb ·

·INTERNATIONAL FAST SHIP; Fed ex, 3-7 days (after 2-8 business day processing)

· To Europe and the rest of the world.·

· $45usd up to 2.2lb.

· $55usd up to 2.2lb - 6.6lb.

· $65usd for 6.6lb - 11lb. ·

 

· Import duties, taxes, and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country's policies.

Cactus Land is not responsible for shipping delays, damage, or loss. We pack your order very carefully to avoid possible damages, but shipping companies still sometimes handle packages roughly.

· If your package is missing in transit (the tracking stops updating), send us an email to cactusland.sma@gmail.com · If your order arrives damaged, please send an email to cactusland.sma@gmail.com

If a package is returned to us due to the address being outdated or entered incorrectly at checkout, we will contact you for another address and additional shipping fees.I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.

Our pendants are mounted with a leather strap with all hand made components. They are fully adjustable, so they may be worn long or short. 

If you would prefer a non leather strap, please email us at cactusland.sma@gmail.com

Thank you!